When you purchase any equipment, you do not have to worry about servicing it. The value we build into our products, is added within our service department by providing contamination control and extensive learning sessions to staff, to provide exceptional after-sales service.
Our workshops are managed by experienced, professional technicians who are regularly developed, both in-house and at Caterpillar service training facilities worldwide. The total number of our service team exceeds 50 divided throughout our head office and at our branches. Our service facilities are fully equipped with specialized tooling to perform the required testing & repairs.
Workshop capabilities include:
- Electronic Technician™ - Components troubleshooting and programming
- Components Rebuild
- Test Benches for major components
- Electrical load banks
- Hydraulic cylinder disassembly and assembly
- Track Presses
With fully equipped 20 service vehicles, our field service teams of highly qualified technicians will assist you with rapid and timely maintenance services to preserve the reliability, performance and maximize the life span of your equipment, using the latest in electronic diagnostic and repair tools in all regions.
Field service capabilities include:
- Equipment repairs and breakdowns
- Engine diagnostics and repairs
- Diagnostic testing on equipment
- Technical analysis evaluations and recommendations
All our field service technicians carry laptop computers equipped with the latest diagnostic software’s, capable of tracking the history of every piece of equipment in your fleet.